Shipping policy

Genesis only uses a professional shipping partner such as the Royal Mail, UPS, DHL, FED EX, etc. (other similar couriers may be used). Our selected courier partners have been used by Genesis for a considerable time and are considered reputable companies. We trust them to take every care with our products and deliver them safely to your location, every time. Should you have any complaints regarding this provision, please contact us directly with your complaint and we will investigate your complaint diligently.